Whether you’re looking for a bolt hole, a commuter flat, a stop gap or a long-term family home, your rental property should still be a place that you want to call home, and at Thomas & May your search is in safe hands.
Our extensive local knowledge and expertise on the rules, regulations and rights of tenancy agreements, will help you find the perfect property to meet all of your needs.
If you let a property managed by us then even better, we’re just at the end of the phone to help resolve any issues that might crop up and we’ll do so just as we would if we were dealing with our own home.
Our Fees
| Description | Charge |
|---|---|
| Holding deposit | Equivalent of one week's rent, which will be put towards your first rent payment due on the commencement of the tenancy. |
| Any tenancy agreement specially negotiated clauses agreed after the tenancy agreement has been signed | Up to £50, or for any reasonable costs incurred if these are higher than £50 |
| Traditional deposit: annual rent less than £50,000 | Equivalent to five weeks’ rent |
| Traditional deposit: annual rent £50,000 or more | Equivalent to six weeks’ rent |
| Change of sharer | Up to £50 for one new reference and providing a new tenancy agreement, or for any reasonable costs incurred if these are higher than £50. |
| Early termination (at landlord's discretion) | All costs, fees and charges incurred by the landlord for allowing early termination including the agent’s existing or re-letting fees. |
| Stamp Duty Land Tax | Payable on tenancies where the rent (for the whole time a tenant stays in the property) exceeds £125,000. |
| Bank Charges | There is no charge for payments to UK bank accounts, if you ask us to pay an overseas account we’ll charge £30 per payment. |
| Default fees and charges | |
| Late, unpaid, returned rent payments | 3% above the base rate of Bank of England per annum, calculated daily. |
| Lost keys | Any cost for the replacement of keys, fobs, security devices or associated items which have been lost, damaged or broken. |
These charges are in line with Government regulations. If you have any queries your local lettings team will be able to help you.
Complaint Procedure
THOMAS AND MAY IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing or email to [email protected], including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
• We will send you a letter or email acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent or emailed to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again by email and we will arrange for a separate review to take place by a senior member of staff.
• We will email or write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
• If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from Property Redress Scheme without charge:
Limelight
1st Floor
Studio 3
Elstree Way, Borehamwood
Hertfordshire
WD6 1JH
0333 321 9418 [email protected]
www.propertyredress.co.uk
Please note the following: You will need to submit your complaint to Property Redress Scheme within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Redress Scheme requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Property Redress Certificate
